Terms & Conditions

Trust Mohamed Tours is a legally authorized tourist transport company operating in Marrakech, Morocco, in strict compliance with Moroccan regulations, including Law No. 52.05 (Moroccan Traffic Code / Code de la Route) and the specific specifications outlined in the Moroccan Tourist Transport Cahier des Charges (Book of Specifications).

All services, including private airport transfers in Marrakech, desert tours, and excursions, are governed by these terms. Bookings must be confirmed in advance via email (contact.trustmohamedtours@gmail.com), phone (+212660969272), or WhatsApp.

Short Trips & Transfers: Full payment must be settled in cash strictly upon arrival and before the commencement of the journey.

Long-Term & Multi-Day Tours (2+ days): In accordance with standard contractual agreements, 50% of the total agreed amount is payable at the departure, and the remaining 50% is strictly due upon the completion of the tour.

Accepted currencies: Euros, USD, or Moroccan Dirhams (MAD) as per official exchange rates.

Free cancellation is granted up to 24 hours prior to the scheduled service. Late cancellations or failure to show up may result in applicable service fees as evaluated under Moroccan commercial practices.

Luggage Liability Waiver: In strict accordance with tourist transport regulations, Trust Mohamed Tours, its management, and its drivers assume zero liability for the contents, integrity, loss, or damage of passengers' luggage, valuables, or personal effects.

Mandatory Inspection: Passengers bear the sole and absolute legal responsibility to inspect and verify that all personal belongings and luggage have been fully retrieved from the vehicle immediately upon the termination of the service.

All passengers must comply with safety regulations mandated by the Moroccan Traffic Code (Code de la Route), including the mandatory use of seatbelts throughout the trip.

Our professional drivers reserve the right to immediately terminate the service, without refund, if any passenger violates Moroccan public safety laws, behaves in an unruly manner, or compromises vehicle safety.

Trust Mohamed Tours is exempt from liability for delays or alterations caused by force majeure events, severe weather conditions, roadblocks ordered by authorities, or unexpected traffic accidents under Moroccan jurisdiction.